Help Center
Find answers to common questions and get support for your Wax Trader experience.
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Popular Articles
How to Buy on Wax Trader
A step-by-step guide to browsing, adding to cart, and completing your purchase on Wax Trader.
BuyingTracking Your Order
How to find your tracking number and monitor your delivery status.
BuyingBuyer Protection Guarantee
Learn about Wax Trader's buyer protection program and how it keeps your purchases safe.
SellingHow to Become a Seller
Everything you need to know to start selling sealed trading card products on Wax Trader.
SellingHow to Onboard with Stripe
Step-by-step guide to setting up Stripe Connect so you can receive payouts for your sales.
SellingI Just Sold an Item — What's Next?
What happens after your item sells on Wax Trader, including shipping requirements and payout timing.
SellingWhen Do I Get Paid?
Understanding payout timing, eligibility, and how funds are transferred to your bank account.
Refunds & ReturnsHow Refunds Work
Everything you need to know about refund eligibility, the process, and timing on Wax Trader.
ShippingShipping Timeframes & Tracking
Delivery estimates, tracking info, and everything about how shipping works on Wax Trader.
Buying
Everything you need to know about shopping on Wax Trader
How to Buy on Wax Trader
A step-by-step guide to browsing, adding to cart, and completing your purchase on Wax Trader.
Tracking Your Order
How to find your tracking number and monitor your delivery status.
Order Status Guide
Understand what each order status means and what to expect at every stage.
How to Cancel or Modify an Order
Learn when and how you can cancel or change an order on Wax Trader.
Buyer Protection Guarantee
Learn about Wax Trader's buyer protection program and how it keeps your purchases safe.
Payment Methods & Security
What payment methods Wax Trader accepts and how your payment information is protected.
Selling
Guides for listing, shipping, and getting paid
How to Become a Seller
Everything you need to know to start selling sealed trading card products on Wax Trader.
How to Onboard with Stripe
Step-by-step guide to setting up Stripe Connect so you can receive payouts for your sales.
How to List a Product
Learn how to create a listing for a sealed trading card product on Wax Trader.
I Just Sold an Item — What's Next?
What happens after your item sells on Wax Trader, including shipping requirements and payout timing.
When Do I Get Paid?
Understanding payout timing, eligibility, and how funds are transferred to your bank account.
Understanding Seller Fees
A detailed breakdown of all fees charged to sellers on Wax Trader.
Shipping as a Seller
Shipping requirements, packaging guidelines, and carrier options for sellers.
Refunds & Returns
How refunds, returns, and disputes work
How Refunds Work
Everything you need to know about refund eligibility, the process, and timing on Wax Trader.
How Returns Work
Step-by-step guide to the return process, requirements, and what to expect.
Filing a Dispute
What to do when you cannot resolve an issue directly with a buyer or seller.
Non-Refundable Items
Items and situations that are generally not eligible for refunds on Wax Trader.
Shipping
Shipping timeframes, tracking, and delivery info
Shipping Timeframes & Tracking
Delivery estimates, tracking info, and everything about how shipping works on Wax Trader.
Lost or Damaged Packages
What to do if your package is lost in transit or arrives damaged.
Changing Your Shipping Address
How to update your shipping address before or after an order is placed.
Account & Security
Managing your account and staying secure
Managing Your Account
How to update your profile, addresses, payment methods, and account settings.
Phone & Email Verification
Why verification is required and how to complete phone and email verification.
Keeping Your Account Secure
Best practices for protecting your Wax Trader account and personal information.
Policies & Legal
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