Shipping Policy

1. Overview

This Shipping Policy outlines our shipping terms and expectations for all transactions on Wax Trader. All shipping is currently FREE for both buyers and sellers.

2. Shipping for Buyers

Free Shipping

All products on Wax Trader include FREE shipping. There are no additional shipping costs added to your order.

Processing Time

Sellers are expected to ship orders within:

• Fast Shipping Sellers: 1-2 business days
• Standard Sellers: 3-5 business days

Delivery Timeframes

Estimated delivery times (after shipping) vary by location:

• Domestic (US): 3-7 business days
• International: 10-20 business days (if available)

Tracking Information

Once your order ships, you will receive:

• Email notification with tracking number
• Access to tracking information in your order history
• Real-time delivery updates

3. Shipping for Sellers

Seller Responsibilities

As a seller on Wax Trader, you are responsible for:

• Shipping items within stated timeframes
• Proper packaging to prevent damage during transit
• Providing accurate tracking information
• Ensuring items are properly insured if valuable
• Responding to buyer shipping inquiries within 24 hours

Packaging Requirements

All items must be packaged securely to prevent damage:

• Use sturdy boxes or padded envelopes
• Protect corners and edges of sealed product boxes
• Include padding/bubble wrap for fragile items
• Seal packages securely with proper tape

4. Shipping Methods

Sellers may use any standard shipping carrier. Common options include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• Regional carriers

5. International Shipping

Currently, Wax Trader primarily serves the United States. International shipping may be available on a case-by-case basis determined by individual sellers. Buyers are responsible for:

• Any customs duties or import taxes
• Providing accurate international addresses
• Understanding international delivery timelines

6. Lost or Damaged Packages

Lost Packages

If your package is lost in transit:

• Contact the seller first to investigate
• File a claim with the shipping carrier
• Contact Wax Trader support if not resolved
• Refund or replacement will be issued once confirmed lost

Damaged Packages

If your package arrives damaged:

• Take photos of the damage immediately
• Contact the seller with photos and description
• File a claim with the carrier
• Full refund or replacement will be provided

7. Address Changes

If you need to change your shipping address:

• Before Shipment: Contact the seller immediately to update
• After Shipment: Contact the carrier directly if possible
• Additional Fees: Address changes may incur additional fees

8. Contact Information

For shipping questions or concerns: