Privacy Policy

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password
• Seller Information: Business name, address, phone number, tax information
• Payment Information: Billing address, payment method details (processed by Stripe)
• Shipping Information: Delivery addresses

Transaction Information

We collect information about your transactions, including:

• Product purchases and sales
• Order history and tracking information
• Payment and refund details
• Communication with buyers and sellers

Automatically Collected Information

When you use our services, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages viewed, time spent, search queries
• Location Information: Approximate location based on IP address
• Cookies and Tracking: See our Cookie Policy below

2. How We Use Your Information

We use your information to:

• Provide and improve our marketplace services
• Process and fulfill your orders
• Facilitate buyer-seller communication
• Send transaction-related emails and notifications
• Verify seller identities and prevent fraud
• Personalize your experience
• Provide customer support
• Comply with legal obligations
• Send marketing communications (with your consent)
• Analyze usage patterns and improve our services

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service providers who assist us in operating our website and providing our services.
• Law enforcement, government officials, or other third parties when required by law or in response to legal process.
• Other parties in connection with a merger, acquisition, or sale of all or a portion of our assets.
• Buyers and sellers, we share relevant information to facilitate transactions.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged into your account
• Analyze website traffic and usage
• Provide personalized content and ads

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure database storage
• Regular security assessments
• Limited access to personal information
• Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Account Closure: Request closure of your account

To exercise these rights, contact us at hello@waxtrader.io. We will respond within 30 days.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to such transfers.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Detect and prevent fraud

Transaction records are typically retained for 7 years to comply with tax and accounting requirements.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: