Non-Refundable Items

Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Buyer's remorse or change of mind — You decided you no longer want the item after purchasing.
• Items damaged by the buyer after receipt — Damage that occurred after delivery is the buyer's responsibility.
• Opened or tampered sealed products — If a factory-sealed item has been opened, it cannot be returned (unless it arrived already opened).
• Claims submitted after 14 days — Refund requests must be made within 14 calendar days of the delivery date.
• Buyer ordering error — If you ordered the wrong item or quantity by mistake, this is generally not eligible for a refund unless the seller agrees.
• Unauthorized returns — Items sent back without seller approval.
• Transactions outside the platform — Any purchases or agreements made outside of Wax Trader are not covered.

Partial Refunds

In some cases, a partial refund may be issued instead of a full refund:

• Only part of the order is damaged or incorrect.
• The item has minor cosmetic issues not disclosed in the listing.
• The product condition is slightly different but still acceptable.

Still Have Questions?

If you are unsure whether your situation qualifies for a refund, contact our support team. We review each case individually and strive to be fair to both buyers and sellers.