Sell. Ship.
Protected.
We stand behind our sellers with chargeback protection, dispute mediation, and secure payouts — so you can focus on your business.
Chargeback Protection
We contest disputes for you
Secure Payouts
Powered by Stripe Connect
Fair Dispute Mediation
Impartial review of every case
What's Covered
Our Seller Protection program defends you against fraudulent activity and bad-faith disputes so you can sell with confidence.
Fraudulent Chargebacks
If a buyer disputes a legitimate transaction, we work with Stripe to contest the chargeback on your behalf using order and delivery evidence.
False Non-Delivery Claims
When tracking confirms delivery, you are protected. We defend sellers against false "item not received" claims with carrier evidence.
Return Fraud
If a buyer opens a factory-sealed product or swaps an item and then claims it was not as described, our team investigates and protects the seller.
Abusive Buyer Behavior
Sellers are protected against harassment, threats, and bad-faith disputes. We take action against buyers who abuse the platform.
How It Works
When a dispute is filed, here is what happens from your side.
We Notify You
When a dispute or claim is filed against one of your orders, we notify you immediately with the details and what evidence is needed.
Provide Your Evidence
Submit tracking numbers, delivery confirmation, photos, and any relevant correspondence through the Wax Trader platform. We make it easy.
We Defend Your Case
Our team reviews the evidence, represents you in the dispute process, and works to reach a fair resolution. Most cases are resolved within 5–10 business days.
Coverage Details
Secure Stripe Payouts
Payments are processed through Stripe Connect with built-in fraud detection. Your funds are secure and payouts are reliable.
Tracking-Based Delivery Proof
Orders shipped with tracking and delivery confirmation give you strong evidence against false non-delivery claims.
Platform Dispute Mediation
Our support team reviews evidence from both sides and makes a fair, impartial determination on every dispute.
Return Policy Enforcement
Factory-sealed products opened by the buyer after delivery are not eligible for return. We enforce this policy to protect sellers.
What's Not Covered
Seller Protection does not apply in the following situations:
- ×Legitimate claims where the item was damaged, wrong, or never shipped.
- ×Orders shipped without tracking or delivery confirmation.
- ×Items that do not match the listing description or condition.
- ×Transactions completed outside of the Wax Trader platform.
- ×Violations of Wax Trader seller policies or terms of service.
Frequently Asked Questions
Have a Dispute?
If a buyer has filed a claim or chargeback against one of your orders, our team is here to help. Gather your evidence and reach out.
Are you a buyer? Learn about Buyer Protection